Deposit & Cancellation Policy

A Legal Disclaimer - Last Updated - 2 June 2026

At The Glow Bar LDN, we strive to provide exceptional beauty treatments and customer satisfaction. However, we understand that there may be circumstances where a refund is necessary. Please read our refund policy carefully.

Deposit Policy

To secure your appointment at The Glow Bar LDN, a 30% deposit is required at the time of booking.

Your deposit is deducted from the total cost of your treatment on the day of your appointment. It is not an additional charge.

All deposits are non-refundable once your booking has been confirmed.

Your appointment time is reserved especially for you, so we ask that you give us as much notice as possible if you need to move your booking.

Rescheduling Your Appointment

You may reschedule your appointment and transfer your deposit to a new booking if you give us at least 48 hours’ notice before your appointment start time.

You may reschedule your appointment up to two times using the same deposit, provided each reschedule request is made with at least 48 hours’ notice.

After two reschedules, your deposit can no longer be transferred. If you need to move your appointment again, your

Cancelling Your Appointment

You may cancel your appointment at any time, but all deposits are non-refundable.

If you cancel your appointment, your deposit will not be refunded.

If you would still like to attend at a later date, you may request to reschedule instead, provided you give at least 48 hours’ notice and have not already used your two permitted reschedules.

No-Shows

If you do not attend your appointment and do not let us know in advance, this will be treated as a noshow.

Your deposit will be retained and cannot be refunded or transferred.

A new 30% deposit will be required to book another appointment.

Late Arrivals

Please arrive on time for your appointment.

If you arrive late, we may need to shorten your treatment to avoid delaying the next client.

If you arrive too late for us to safely or properly carry out your treatment, your appointment may be treated as a late cancellation. In this case, your deposit will be retained and a new 30% deposit will be required to rebook.

Refunds on Services
 

We want every client to feel happy with their treatment and experience at The Glow Bar LDN.

If you are unhappy with a treatment, please let us know before leaving the salon where possible, or contact us within 48 hours of your appointment so we can review your concern properly.

Refunds are not usually provided for completed services. However, where appropriate, we may offer a complimentary correction, adjustment, or re-treatment at management’s discretion.

Any concerns must be raised within 7 days of the original appointment. After this time, we may be unable to offer a correction or re-treatment.

Refunds, partial refunds, corrections, or re-treatments are assessed on a case-by-case basis and are not guaranteed.

Gift Cards

• Non-Refundable: Gift cards purchased from The Glow Bar LDN are non-refundable and cannot be exchanged for cash.

• Validity: Gift cards are valid for 12 months from the date of purchase.

Special Offers and Discounts

• No Refunds on Special Offers: Services purchased through special offers, discounts, or promotions are non-refundable and cannot be exchanged for cash or other services.

• Transfer of Services: At management's discretion, services purchased via a special offer may be transferred to another person, provided it is within the validity period.

Contact Us

If you have any questions or concerns about our refund policy, please contact us:

The Glow Bar LDN
Email: hello@theglowbarldn.com